Refund Policy

Last Updated: January 24, 2026

1. Our Commitment to You

At SunSeed Kitchen, we're confident that our Premium membership will transform your alkaline vegan cooking journey. However, we understand that every person's needs are different. That's why we offer a straightforward, no-hassle refund policy to ensure your complete satisfaction.

2. Eligibility for Refunds

2.1 30-Day Money-Back Guarantee

You are eligible for a full refund if:

• You request a refund within 30 days of your initial purchase
• This is your first Premium subscription with SunSeed Kitchen
• Your account is in good standing with no violations of our Terms of Service

2.2 Monthly Subscriptions

• First Month: Full refund if requested within 30 days
• Subsequent Months: You may cancel anytime, but no refunds for the current billing period
• Unused Time: No pro-rated refunds for unused portions of the month

2.3 Annual Subscriptions

• First 30 Days: Full refund of the annual fee
• After 30 Days: Pro-rated refund for unused months (minus one month processing fee)
• Example: If you cancel after 3 months of a 12-month subscription, you'll receive a refund for 8 months (12 - 3 - 1 = 8 months)

2.4 Lifetime Access

• First 30 Days: Full refund of $299
• After 30 Days: No refunds (as stated at time of purchase)

3. How to Request a Refund

4. Refund Processing Times

Once your refund is approved:

• Credit/Debit Cards: 5-10 business days (depending on your bank)
• PayPal: 3-5 business days
• Apple Pay/Google Pay: 5-7 business days

5. Cancellation vs. Refund

5.1 Cancellation (No Refund)

You can cancel your subscription at any time:

• Log into your account
• Go to Settings > Subscription
• Click "Cancel Subscription"
• You'll retain access until the end of your current billing period
• No refund for the current period

5.2 Refund Request

For a refund (within 30 days):

• Email support@sunseedkitchen.com
• Request explicit refund (not just cancellation)
• We'll process your refund and cancel your subscription
• Premium access ends immediately upon refund processing

6. Non-Refundable Situations

Refunds will NOT be provided if:

• More than 30 days have passed since your initial purchase (for first-time refunds)
• You've previously received a refund and re-subscribed
• Your account was terminated for violating our Terms of Service
• You used fraudulent payment methods or provided false information
• You're requesting a refund for a gift subscription purchased by someone else
• Technical issues were caused by your device, internet connection, or third-party services

7. Special Circumstances

7.1 Technical Issues

If you experience technical problems that prevent you from using our Service:

• Contact support@sunseedkitchen.com immediately
• We'll work to resolve the issue within 48 hours
• If we cannot fix the problem, we'll provide a full refund regardless of the 30-day window

7.2 Billing Errors

If you were charged incorrectly:

• Contact us within 60 days of the charge
• We'll investigate and issue a refund if an error occurred
• This includes duplicate charges, incorrect amounts, or unauthorized renewals

7.3 Medical or Financial Hardship

While not guaranteed, we may consider refund requests outside our standard policy in cases of:

• Serious medical emergencies
• Unexpected financial hardship
• Death of the account holder

Please contact support@sunseedkitchen.com with documentation, and we'll review your case individually.

8. What Happens After a Refund

8.1 Account Status

• Your Premium subscription is immediately canceled
• You lose access to Premium recipes and features
• Your free account remains active
• Saved favorites and preferences are retained
• You can re-subscribe at any time (subject to new purchase terms)

8.2 Re-subscription After Refund

• You may re-subscribe at any time
• The 30-day guarantee applies only to first-time purchases
• Subsequent subscriptions follow our standard cancellation policy (no refunds)

9. Payment Disputes and Chargebacks

If you file a chargeback:

• Your account will be immediately suspended pending investigation
• We'll provide transaction records to your financial institution
• If the chargeback is found in our favor, your account may be permanently terminated
• We reserve the right to pursue legal action for fraudulent chargebacks

10. Gift Subscriptions

For Premium subscriptions purchased as gifts:

• The purchaser (not recipient) must request refunds
• Standard 30-day guarantee applies from date of purchase
• If the recipient has already redeemed and used the gift, refunds may not be available
• Unused gift codes can be refunded within 90 days of purchase

11. Promotional and Discounted Subscriptions

For subscriptions purchased with discounts or promotional codes:

• Refunds are for the actual amount paid, not the regular price
• Promotional codes are not reinstated after refund
• Limited-time offers follow the same 30-day guarantee

12. Currency and Exchange Rates

• All subscriptions are priced in USD
• Refunds are issued in USD to your original payment method
• Currency conversion fees (if any) are not refundable
• Exchange rate differences between purchase and refund are not compensated

13. Taxes

• Refunds include any taxes paid as part of the original transaction
• You're responsible for any tax reporting requirements in your jurisdiction

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your refund eligibility is determined by the policy in effect at the time of your purchase.

Material changes will be communicated via email to active subscribers.

15. Questions?

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

SunSeed Kitchen Support
Email: support@sunseedkitchen.com
Response Time: Within 24 hours (Monday-Friday)
We're here to help!